Have Questions About Rosecrance’ Mental Health Services? Here Are Your Answers!

What should I do if someone is in crisis or if there’s an emergency?

If someone is in danger of hurting themselves or someone else — or if there’s any type of health emergency — please call 911 immediately or go to the nearest emergency room.

Rosecrance staff is on-call and available all day, every day, year-round for urgent matters. For adult services, please call the Ware Center at (866) 330-8729.

How do I get connected to Rosecrance services?

For adult services, please call (866) 330-8729 to schedule an appointment. During regular office hours, adults can go directly to the Ware Center at 2704 N. Main St., Rockford, IL for walk-in care. You will be seen as soon as a clinician is available.

Ware Center hours:
Monday, Tuesday and Friday: 8 a.m. to 5 p.m.
Wednesday and Thursday: 8 a.m. to 8 p.m.

Rosecrance Belvidere Clinic hours:
Monday through Friday: 8 a.m. to 5 p.m.

Rosecrance also offers TMS (transcranial magnetic stimulation) therapy at Aspen Counseling & Consulting, L.L.C. TMS therapy is an FDA-approved therapy for depression.

Which treatment services will my health insurance cover?

Rosecrance accepts most major insurance plans, as well as Medicaid and Medicare. Please check directly with your insurance plan administrator or insurance carrier to see if our services are covered by your plan.

What treatment services does Rosecrance provide?

Rosecrance provides substance abuse and mental health services for adults, including serious and persistent mental illness. We also offer a number of educational programs about substance abuse and mental health.

Our services include:

  • Supported employment
  • Services for individuals in the legal system
  • Jail-based services
  • School-based services
  • Services for children or adolescents in the juvenile justice system
  • Play therapy
  • Individual and family therapy
  • ADHD group therapy
  • Intensive outpatient group therapy for adolescents
  • Supported housing
  • Crisis residential care (short-term crisis services in a 24/7 facility)
  • Medication services

What types of mental-health professionals are on the Rosecrance staff?

We employ more than 200 mental health professionals at our facilities, including;

  • Board-certified psychiatrists
  • Licensed clinical therapists
  • Nurses
  • Case workers
  • Residential care specialists

What does Rosecrance do to protect my privacy?

All Rosecrance facilities comply fully with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as well as State of Illinois confidentiality laws.

Can Rosecrance adjust the cost of care in special circumstances?

Rosecrance offers a sliding fee scale for services not covered by insurance or other benefits.

Are there any disorders that Rosecrance does not treat?

We are unable to treat developmental disabilities, autism or Asperger’s syndrome if they are the primary diagnosis.

Have additional questions about mental health treatment for adults? Give us a call at (866) 330-8729.