Rosecrance awarded honors for quality of care

Rosecrance is pleased to announce that the organization continues to receive recognition from insurance providers for its excellence of care.

Aetna, Blue Cross and Blue Shield, Cigna, and Optum require healthcare providers to meet criteria focused on quality, evidence-based practices, and commitment to improving outcomes in order to earn recognition. Rosecrance has received the highest rating awarded by each insurer: Aetna’s Institute of Quality, Blue Cross and Blue Shield’s Blue Distinction Specialty Care program, Cigna’s Center of Excellence, and Optum’s Platinum Status.

“These recognitions show that we’re surrounding clients with the most important care they need,” said Rosecrance Vice President of Payer Relations Lisa Primm. “Clients ultimately have the best outcomes and payers know that this is an efficient use of resources for them, too.”

To ensure clients receive the best comprehensive care, Rosecrance rigorously monitors treatment programs, making sure clients receive the best care from the first inquiry forward. The Rosecrance Performance Improvement team, which has been in place for years, collaborates with clinical staff to track a wide range of variables. Data is collected on readmission rates, length of stay, linkage with the next provider in a client’s treatment, client satisfaction, and other factors. Information is used to adjust individual treatment or global programs in real time.

Rosecrance has achieved the highest possible score from Aetna for four consecutive years, and was commended for a low re-admission rate of clients and strong discharge planning. This recognition shows that, though relapse may happen on the recovery journey, it happens to fewer Rosecrance clients.